How to lose customers

About Mark Jeftovic

I live in Toronto, Canada with my wife and daughter, I'm the founder and president of easyDNS.com - the DNS hosting provider & domain name registrar, a card-carrying Libertarian and former Director to the Canadian Internet Registration Authority (CIRA).

In my copious spare time I blog here about doing business on the internet and play guitar in The Parkdale Hookers, an indie power-pop group who releases all of our music under a creative commons license.

I can be emailed at markjr@myprivacy.ca (requires verification)

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Wednesday, September 26. 2007

Screw you, you're just the customer, go to hell

It was one of the comedians off an old "Women of the Night" tape I used to have, after a particular zinger against an ex quipped "some of these I do just for me". Which probably applies to this entire category which I've just created: How to lose customers. I've had one of those mornings which leaves me simply astounded. How can half the businesses I have interacted with today survive let alone turn a profit?

In the macro objective Vulcan view of things, times must simply be too good right now. Too much easy money sloshing around the economy, people clamoring to buy things they don't need with money they don't have. A sense of entitlement prevails among many businesses, kind of like "Give me your money. Shut up. We're doing you a favor. Now get stuffed".

In today's case the overall winners:

Continue reading "Screw you, you're just the customer, go to hell"

Posted by Mark Jeftovic in How to lose customers at 13:10 | Comments (3) | Trackbacks (0)